FREQUENTLY ASKED QUESTIONS

Q. What warranty do I get with my Elves Bike?

A. All ELVES frame sets and associated parts, except consumable parts such as hangers, cable stops etc. are covered under our limited 5 year warranty program. Your warranty period begins from the time of purchase. Please see our website for full details.

 

Q. Can I get a fully built Elves Bike?

A. Once you have chosen and purchased your frame, Elves Bikes U.K. can build your bike to your specification. We use Shimano or SRAM components utilising Di2 or mechanical group sets plus a wide range of other components to deliver your dream bike. Just email: hello@elvesbikes.co.uk for further details.

 

Q. Can I choose my own colours?

A. Yes, Elves bikes can help you to design and then paint your bike to your own specifications. (Note, extra cost will apply. Please see the website for the latest prices under “Custom Paint”). Please email us (hello@elvesbikes.co.uk) for more information.

 

Q. How long does it take to receive my frame after I order it?

A. All frames are manufactured to order. On average it takes 5-7 weeks including shipping to receive your frame. Custom spraying takes about one week longer but is well worth the wait. However, during busy periods, this can increase to 10 weeks. Please enquire for up-to-date timings.

 

Q: Are the frames open source mould?

A: Elves frames are not open source. They are designed by Elves’ own R&D department and manufactured in our own high-quality factory.

 

Q. Can I talk to a U.K representative?

A. Yes, you can email us at: hello@elvesbikes.co.uk who is based in Southampton.

 

Q. Where are Elves bikes designed and manufactured?

A. Elves frames are designed in Taiwan by our R&D (Research and Development) team. Frames are manufactured, like most bike manufacturers, in China but by our very own factory using our specialist our one piece layering process. Our graphics and paint schemes are designed in conjunction with the awesome Hong Kong design house DSD (Diamond Sports Design) who have worked with many top international sports brands.

 

Q. Are Elves frames of good a quality?

A. All Of Elves Carbon Road Frames meet the EN 14766 And ISO 4210-6:2014 High-Quality Standards and Provide Durability and Value in Terms of Quality and Price. Along with this, certain frames now conform to UCI (Union Cycliste Internationale) standards and can be used to race in international competition.