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Refund Policy

All Elves Custom Bike are built to order, and as such, we do not offer refunds once the order has been taken and the frame is in the manufacturing process. This is because all parts and paint are customised to your requirements. This is a condition of sale. However, all parts, other than consumable parts, are covered by manufacturers warranties and any warranty claims will be administered by Elves Bikes U.K.

All ELVES and OROME product have a five year manufacturers warranty (see below). All Shimano and SRAM components have a one year manufacturers warranty. Other components come with a minimum of one years warranty.

ELVES and OROME products - 5 year warranty

 
Warranty period (this warranty is only for the original bike owner and is not transferable)
  • All ELVES framesets and associated parts, except consumable parts such as hangers, cable stops etc. are covered under our limited 5 year warranty program. Your warranty period begins from the time of purchase.

  • If a product manufactured by ELVES is flawed within the scope of warranty, after being confirmed by ELVES, you will enjoy free repair or replacement. If the product is discontinued, we will replace the old one with a new product of equal value.

  • Damage caused by abuse, misuse, improper assembly, rental, improper or insufficient maintenance, accident, impact, corrosion, use of aggressive cleaners, use with non-compatible components, improper repairs and wear and tear are not covered under this warranty.

  • ELVES will not warrant any product that have been previously covered or replaced by ELVES. A warranty product, in all circumstances, does not prolong the warranty period and/or initialize a new warranty period. These benefits constitute the Limited Warranty’s entire scope

  • To protect your rights, please keep your warranty card, receipt or proof of purchase.

  • Your ELVES frame and associated parts have been designed to EN 14766 and ISO 4210:2014 standard. Any misuse of your road bike, such as carrying additional passengers/children or loads, carrying luggage and attaching parts not specifically designed for the frame will void your warranty.

  • ELVES reserve the right to decide to repair or replace the flawed product. We also have the right to decide on the type of product for replacement. We also reserve the right of final interpretation in the case of any dispute.

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