Frequently ask questions

A: We always confirm your order and advise you to anticipate an estimated 8-10 week timescale to manage expectations. However, as with all manufacturers, there are peak times and quieter times. Very often we deliver in under the estimated timescales.

A: Elves have started to stock some frames that are available for immediate dispatch. This means that we can deliver to you in approximately 3-4 weeks from the time of ordering. Express delivery options are available, please talk to us. To find out what the latest availability is, contact us on

A: Rarely, as other than the limited edition frames we have started to stock, we mainly manufacture to order.

A: Only for the Falath Evo as this frameset has the option of three colours. However, the surcharge is only £39. Other frames currently offer complimentary custom-paint.

A: The geometry and sizing is available on the website under the frameset you are interested in. If you are still unsure, we are happy to provide you with some guidance, but without seeing you face-to-face, there are limitations to this advice. We offer a complementary bike sizing for all full custom builds at our workshop in Southampton.

However, to get an accurate sizing, we always recommend a bike fit. Another valuable resource that many riders have given us positive feedback on is Bike Insights that you may find useful.

A: If you have ordered a bespoke custom product, unfortunately, you cannot change your mind once the order is placed. However, do speak to us, if we have not started production, we will always do our best to support any customer requests.

A: Elves Bikes are delighted to offer a five-year warranty on all frames, two-years on wheelsets and one year on saddles.  With custom-built bikes, not only do you receive the Elves warranty as standard, but also all other non-consumable components are covered in line with the manufacturer’s warranty. If you have purchased a fully-built custom-bike through one of our authorised custom shops, please speak to that store directly who will advise you on the next steps.

In the unlikely event of a warranty claim, if you purchase your custom-built bike or frame, wheels, bars, or saddle with us, we will happily process the warranty for you from the UK. You can view our full terms here.

A: Yes, in the majority of the UK and EU countries. There are some remote areas we regrettably cannot deliver to and some countries outside of the EU will be liable to pay their own customs duties. If you require any confirmation of this, please contact us at

A: Head over to the custom paint page (in the menu above) where you can submit an outline for your design. Our designers will create a mock-up and we will emailed this to you for revision and comment. This process takes approximately 6-48 hours.

A: No, Elves has been supplying both ODM and OEM services for many years to very well- known, established brands. We have our own R&D team in Taiwan, and a manufacturing plant in China. Our graphic design services are supplied by Diamond Sports Design in Hong Kong who have inspired many top international sports brands. We are proud to consider ourselves as industry leaders.

A: All elves frames are supplied with a button bracket. Please tell us what groupset you are using and we will endeavour to supply you with the bottom bracket suitable for your groupset.

A: Yes, please just let us know when you order your frame and bars.

A: Your Elves frame is supplied with two gear mech hangers, if you need more, please just let us know.

A: Our frames  meet the EN 14766 And ISO 4210-6:2014 European and International quality standards and provide durability and value in terms of quality and price. Certain frames also conform to UCI (Union Cycliste Internationale) standards and can be used to race in international competition.

If you have any other questions please email us here